The Titan Law 2026 Lawyer Satisfaction Survey

Welcome to the Titan Law 2026 Lawyer Satisfaction Survey

Q1. Have you ever hired a lawyer or worked directly with one? (single choice)

Yes, within the last 12 months

Yes, 1–5 years ago

Yes, more than 5 years ago

No, never (I’ve only enjoyed the jokes)

Q2. What type of legal situation was it? (single choice)

Family law (divorce/custody)

Criminal/Traffic/DUIs

Personal injury

Estate planning/probate

Immigration

Business/corporate

Employment

Real estate/landlord-tenant

Civil dispute/litigation (other)

Other or None of these

Q3. What was your role? (single choice)

Client

Designated “helper” or support

Business owner/decision-maker

Employee/agent involved

Other

Q4. Overall, how did it go? (single choice)

Very dissatisfied

Dissatisfied

Neutral / it happened

Satisfied

Very satisfied

Q5. Outcome vs. your expectations: (single choice)

Much worse than expected

Somewhat worse

About what I expected

Somewhat better

Much better

Still pending / not sure

How likely are you to recommend that lawyer/law firm to someone you actually like? (0–10 scale)

0

1

2

3

4

5

6

7

8

9

10

Q7 (optional). What’s the main reason for your score? (long text)

Q8. How would you rate your lawyer's communication (your most recent experience):

They explained things in plain English

I understood my options/trade-offs

I felt listened to—not managed

Calls/emails were returned promptly

I received regular updates

They were respectful

I did not feel pressured into decisions

I heard a lot of Latin phrases

My options were not really explained

I felt managed and/or handled

I’m still waiting for a call back

There were no or very few updates

I felt disrespected

I made decisions?

Q9 (optional). What could they do to make communication better or change how you felt about the process? (long text)

Q10. How clear was pricing/billing before the work started? (single choice)

Very unclear

Somewhat unclear

Mixed / It depended

Somewhat clear

Very clear

I don’t remember

Q11. Did the billing feel fair and understandable? (single choice)

Yes

Mostly

No

Not applicable (flat fee/no invoice/etc.)

Q12. Overall, did you feel you got good value for what you paid? (single choice)

No, not at all

Somewhat no

Neutral

Somewhat yes

Yes, definitely

Not sure

I didn’t pay that pirate

Q13 (optional). If value felt “off,” what would have made it feel fair? (long text)

Q14. Which (if any) did you experience? (multi-select)

Felt “sold” services I didn’t need

Felt talked down to / intimidated

Felt strategy/progress was vague

Billing felt inflated or confusing

Felt they prioritized money over results

Worried about competence/quality

Worried about honesty/ethics

No major concerns (yes, that happens)

Other

Q15 (optional). If you could change one thing about the experience, what would it be? (long text)

Q16. Overall, how much do you trust lawyers as a profession?

Not at all

Slightly

Somewhat

Mostly

Completely

I’m still on the fence

Q17. Your gut reaction to “lawyers” is… (pick up to 3): (multi-select)

Helpful

Professional

Honest

Expensive

Necessary

Aggressive

Confusing

Compassionate

Judgmental

Manipulative

Skilled

Unethical

Other

Q18. What drives negative opinions about lawyers the most? (pick up to 2) (multi-select)

Cost/billing practices

Poor communication/not calling back

Feeling judged or disrespected

Slow process/delays

Outcomes don’t match expectations

They create conflict/drag things out

Media portrayals/stereotypes

“Loopholes over fairness” vibe

The system itself (not the lawyers)

Other

Q19. Which statement is closest to your view? (single choice)

Most lawyers are ethical/a few ruin it

It varies widely – no assumptions

Most care more only about winning

Not sure

Q20. What would improve trust in lawyers the most? (pick up to 2) (multi-select)

Clear upfront pricing/fewer $urprises

Better responsiveness and updates

Plain English explanations

More accountability for bad behavior

More empathy and respect

Faster/cheaper legal process overall

Better expectations about success

Other

Q21 (optional). Any story (good or bad) that shaped your view of lawyers? Keep it non-identifying. (long text)

Q22. Your age range: (single choice)

18-24

25-34

35-44

45-54

55-64

65+

Prefer not to say

Q23. Your level of education: (single choice)

High school

Some college

Bachelor’s degree

Graduate/professional degree

What’s college?

Prefer not to say

Q24. Have you worked in or closely with the legal industry? (single choice)

Yes (legal professional/staff)

Yes (related field – insurance, etc.)

No

Prefer not to say

Q25. Want to be contacted for a brief follow-up? (single choice)

Yes (add email in next question)

No, thanks.

Share your email for follow-up (optional)

Thank you for taking the Titan Law 2026 Lawyer Satisfaction Survey. Keep an eye out for updates on the results. Check the Blog section of our website. www.titanlawny.com